Shipping policy
Shipping Policy
Last updated: July 18, 2026
Thank you for shopping at JWANSTORE! We are committed to delivering your order safely, quickly, and with full transparency.
Free Shipping
We offer FREE worldwide shipping on all orders — no minimum purchase required. The price you see is the price you pay.
Processing Time
Orders are processed within 1–3 business days after payment confirmation. During sales events or holidays, processing may take slightly longer.
Delivery Time
Estimated delivery times after processing:
- United States: 7–15 business days
- Europe, UK, Canada, Australia: 8–18 business days
- Rest of the world: 10–25 business days
Please note that delivery times are estimates and may vary due to customs procedures or postal carrier delays, which are outside our control. Rest assured — our team monitors every order until it reaches your hands.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number so you can follow your package every step of the way.
Customs & Import Duties
In rare cases, international shipments may be subject to customs fees determined by your country. These charges are the customer's responsibility.
Lost or Delayed Packages
If your order has not arrived within the estimated timeframe, please contact us before opening a dispute — we will track it, and if it is confirmed lost, we will send a free replacement or issue a full refund.
Questions?
Our support team is always here for you and responds within 24–48 hours at [your email]. Your trust is our real goal — the sale is just the beginning.